Refund and Cancellation Policy

1. Free plan

The Free plan costs nothing and requires no payment details. You can stop using it at any time. There is nothing to cancel and nothing to refund.

2. 14-day trial

• The trial gives you full Pro features for 14 days.
• Payment details are required to start it.
• You are not charged during the trial.
• If you do not cancel before the trial ends, your paid subscription begins automatically and your card is charged for the first month.

To avoid being charged, cancel before the 14th day. Cancelling during the trial costs nothing and you keep Pro features until the trial period ends.

3. Cancelling a paid subscription

You can cancel at any time, yourself, from within ClinEmpower:

What happens when you cancel:

• Your subscription is set to end at the end of the billing period you have already paid for.
• You keep Pro access until that date. Cancelling does not cut you off immediately.
• You are not charged again.
• After that date your account moves to the Free plan. Your account stays open.

Your records are not affected by cancelling. They are stored on your own device, and you can continue to open and export them.

4. Refunds

Our standard policy: we do not refund the unused part of a billing period when you cancel. You keep access for the period you paid for.

We will refund you where:

• you were charged after cancelling, or charged twice for the same period;
• a technical fault on our side prevented you from using the service for a significant part of a billing period, and we could not resolve it; or
• the service did not do what we said it would.

To request a refund, email support@clinempower.com with your account email and what happened. We will respond within 5 business days. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

5. Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded. If there is a major failure, you are entitled to cancel and obtain a refund for the unused portion, or to compensation for any other reasonably foreseeable loss. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if it is not, to a refund.

These rights apply regardless of what section 4 says.

6. Price changes

If we change the price of a plan, we will tell you by email at least 30 days beforehand. The new price applies from your next billing period. If you do not want to continue at the new price, cancel before it takes effect.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank can. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

8. Contact

CLINEMPOWER PTY LTD

9 Manning Parade, Dundas Valley NSW 2117, Australia

support@clinempower.com

We respond to billing enquiries within 5 business days.