Terms of Service

1. Agreement

These Terms govern your use of ClinEmpower. By creating an account you agree to them. If you are using ClinEmpower on behalf of a practice, you confirm you have authority to bind that practice.

Please also read our Privacy Policy and Refund and Cancellation Policy, which form part of these Terms.

2. Who may use ClinEmpower

ClinEmpower is for registered occupational therapists and allied health practitioners, and their administrative staff working under their supervision.

You confirm that you:

• hold current registration or membership required to practise in your jurisdiction;
• will use ClinEmpower only within your scope of practice; and
• are responsible for the professional and legal obligations that attach to the records you produce.

3. The service

4. Clinical responsibility

ClinEmpower produces drafts. You are the clinician.

• Output is a starting point for a document you must review, correct and approve before it is filed, submitted or relied upon.
• AI-generated text can be wrong. It can misattribute statements, misinterpret clinical content, omit material facts, or state things that were never said.
• ClinEmpower does not provide clinical advice and does not make clinical judgements. It does not decide eligibility, funding, diagnosis, or treatment.
• You remain solely responsible for the accuracy, completeness and clinical appropriateness of every record you produce, and for meeting your professional, registration and funding-body obligations.

Do not submit a ClinEmpower draft without reading it.

5. Availability

We aim to keep ClinEmpower available, but we do not guarantee uninterrupted service. We may suspend access for maintenance, and we depend on third-party providers whose outages are outside our control.

Because your records are stored on your own device, an outage of our service does not put your existing records out of reach — though features that require our servers (transcription, generation, sync) will be unavailable.

6. Your obligations regarding recording and consent

You must obtain your client's informed consent before recording a session.

• Recording and privacy laws differ between Australian states and territories. Complying with the law that applies to you is your responsibility.
• Where the client is a child or lacks capacity, consent must be obtained from the parent, guardian or substitute decision-maker.
• ClinEmpower does not obtain consent on your behalf and does not verify that you have it.
• You must not upload recordings of people who have not consented.

7. Acceptable use

You must not:

• share your account credentials, or allow anyone outside your practice to use your account;
• use ClinEmpower to process material you have no lawful right to process;
• attempt to circumvent plan limits, or access another user's data;
• resell or white-label ClinEmpower without our written agreement;
• attempt to extract, reverse engineer or scrape the service.

We may suspend or terminate accounts that breach this section.

8. Fees and billing

• Pro costs A$129 per month, including GST.
• Billing is monthly in advance via Stripe. By subscribing you authorise recurring charges until you cancel.
• The 14-day trial requires payment details. If you do not cancel before it ends, the subscription begins automatically.
• Prices may change. We will give at least 30 days' notice by email, and the new price applies from your next billing period.
• If a payment fails, we may suspend access until it succeeds.

Cancellations and refunds are covered by our Refund and Cancellation Policy.

9. Intellectual property

ClinEmpower — the software, interface and underlying models and prompts — remains ours. These Terms grant you a non-exclusive, non-transferable right to use the service while your account is active.

Your clinical records are not ours. We do not use your clinical content to train AI models, and we do not permit our providers to do so.

10. Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Where the Australian Consumer Law applies and permits us to do so, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Subject to the above, and to the extent permitted by law:

• We are not liable for clinical decisions, documentation errors, or funding outcomes arising from your use of ClinEmpower. Section 4 explains why.
• We are not liable for indirect or consequential loss, including loss of income, loss of clients, or loss of data you did not back up.
• To the maximum extent permitted by law, our total liability arising out of or in connection with the Services in any 12-month period is limited to the fees you paid us for the Services during that period.

11. Termination

You may cancel at any time — see the Refund and Cancellation Policy.

We may suspend or terminate your account if you breach these Terms, if payment fails and is not resolved, or if we are required to by law. Where practical, we will give notice and a reasonable opportunity to export your records first.

Sections 4, 9, 10 and 13 survive termination.

12. Changes to these Terms

We may update these Terms. We will post the updated version and change the effective date. For material changes we will notify account holders by email at least 30 days beforehand. Continuing to use ClinEmpower after that means you accept the change.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State.

14. Contact

CLINEMPOWER PTY LTD

9 Manning Parade, Dundas Valley NSW 2117, Australia

support@clinempower.com